Terms & Conditions
Last Updated: January 2024
Please read these Terms and Conditions carefully before using the Smail Medical website.
1. Agreement to Terms
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, you may not access the website.
2. Age Requirement
By using this website, you represent and warrant that you are at least 21 years of age. This website contains adult-oriented products and content. If you are under 21, you may not use this website.
3. Product Information
3.1 Product Descriptions
We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
3.2 Not Medical Devices
All products sold on this website are for personal health and wellness purposes. These products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a healthcare professional before using any health products.
4. Ordering and Payment
4.1 Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
4.2 Pricing
All prices are listed in USD unless otherwise specified. Prices are subject to change without notice. We reserve the right to modify or discontinue products without notice.
4.3 Payment
Payment must be received before we accept an order. We accept various payment methods as indicated on our website.
5. Shipping and Delivery
5.1 Shipping Policy
We ship to addresses within the ASEAN region. Shipping times and costs vary by location. Please refer to our Shipping & Returns page for detailed information.
5.2 Risk of Loss
All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
6. Returns and Refunds
6.1 Return Policy
We offer a 30-day return policy for most products. Products must be unused and in their original packaging. Please refer to our Shipping & Returns page for complete details.
6.2 Non-Returnable Items
Certain items cannot be returned due to health and hygiene reasons. These include opened or used products.
7. Privacy
Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.
8. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Smail Medical or its content suppliers and is protected by international copyright laws.
9. Prohibited Activities
You may not:
- Use the website for any illegal purpose
- Attempt to gain unauthorized access to any portion of the website
- Interfere with the proper working of the website
- Make any unauthorized use of the website
10. Disclaimer of Warranties
The website and all products and services are provided "as is" without any warranties, either express or implied. We disclaim all warranties to the fullest extent permitted by law.
11. Limitation of Liability
In no event shall Smail Medical be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or products.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website.
14. Contact Information
If you have any questions about these Terms, please contact us:
- Email: smail@smailmed.com
- Phone: +86 193 1943 3340