Frequently Asked Questions
Shipping & Delivery
A: Shipping times vary by location:
- Singapore: 1-2 business days
- Malaysia: 2-4 business days
- Indonesia: 3-5 business days
- Other ASEAN countries: 5-7 business days
A: Yes! We offer free shipping on all orders over $100.
A: Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents or our company name.
Returns & Refunds
A: We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
A: Contact our customer service team at smail@smailmed.com or call +86 193 1943 3340 to initiate a return. We'll provide you with a return authorization and instructions.
Payment
A: We accept:
- Credit/Debit Cards (Visa, MasterCard)
- PayPal
- Airwallex (coming soon)
A: Yes, we use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Privacy & Security
A: We take your privacy seriously. All personal information is encrypted and stored securely. We never share or sell your information to third parties.
A: Some of our products are intended for adults only (21+). Age verification helps us comply with legal requirements and ensure responsible use of our products.
Customer Support
A: You can reach us through:
- Email: smail@smailmed.com
- Phone: +86 193 1943 3340
- Live chat on our website
- Contact form on the Contact Us page
A: Our customer service team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (SGT)
- Saturday: 9:00 AM - 12:00 PM (SGT)
- Sunday: Closed