Shipping & Returns

Shipping Information

Delivery Times

Country	Delivery Time	Shipping Cost
Singapore	1-2 business days	$5 (Free over $100)
Malaysia	2-4 business days	$8 (Free over $100)
Indonesia	3-5 business days	$10 (Free over $100)
Thailand	3-5 business days	$10 (Free over $100)
Philippines	5-7 business days	$12 (Free over $100)
Other ASEAN	5-7 business days	$15 (Free over $100)

Discreet Packaging

We understand the importance of privacy. All orders are shipped in plain, unmarked packaging with no indication of:

• Our company name
• The contents inside
• Any product descriptions

The return address will show a generic company name to ensure complete discretion.

Order Processing

• Orders are processed within 24 hours (excluding weekends and holidays)
• You will receive a confirmation email with tracking information once your order ships
• Delivery times are estimates and may vary due to customs or local delivery conditions

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on our website or the carrier's website.

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Return Policy

Return Conditions

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned:

• Opened or used products
• Products without original packaging
• Items marked as final sale

How to Initiate a Return

1. Contact our customer service team at smail@smailmed.com or call +86 193 1943 3340
2. Provide your order number and reason for return
3. Our team will provide you with a Return Authorization Number and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided

Refund Process

• Once we receive your return, we will inspect the item within 2 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically take 5-10 business days to appear in your account, depending on your bank
• You will receive an email notification once your refund has been processed

Exchanges

If you need to exchange an item for a different size or product, please contact our customer service team. We will guide you through the exchange process.

Return Shipping Costs

• For defective or incorrect items: We will cover the return shipping cost
• For change of mind: Customer is responsible for return shipping